We are an Irish Owned & Operated Business and want to make your purchase
and delivery as stress-free as possible.
Your first point of contact with laptopchargers.ie will generally be with our customer services team; if you have a technical or delivery issue, this team will escalate the matter through our internal channels.
They are motivated and trained to assist you.
Each team member is dedicated to offering a high level of customer care and also strives for excellence to ensure that you receive the perfect order.
You will receive a friendly welcome from our customer services team who will take ownership of your inquiry and deal with it in a courteous, professional and timely manner.
Where possible, the team member will endeavor to help you to resolve your inquiry in the first instance.
Once a query has been logged by a customer an internal ticket is created and will be followed up. Please note for technical queries; our response time is normally 24-48 hours as this is passed to a specialist for review. For delivery issues; depending on the delivery method chosen- this query is passed directly to our courier company business manager.
Its our commitment to customer satisfaction that sets us apart from our competitors.
Our dedicated customer service team are on hand seven days a week to assist with any problems you might have
Please note for technical queries- please email us rather than call; our call centre currently only handles non technical issues
If you cant find the product you require- please use our link request form here
For return paperwork- use this form
Our Customer Service Operational Times